Frequently Asked Questions

Q: Will this item fit my watch?

Yes, all items we sell are made to fit the watch they are advertised for. Make sure you read the description in full before purchasing as some watches may look the same but there may be some variation based on the year and model of the watch. Be sure to check the size of the part you need and compare it with our product description.

Q: How does the quality compare to factory parts?

When we manufacture our items, we make sure they are made to fit like original and made with the highest quality and craftsmanship.

Q: Do you combine shipping for multiple items purchased?

We combine shipping for an additional charge. Buy all the items you need and checkout with one combined shipping charge. Please refer to the shipping section of the listing, which is located at the top of the page.

Q: Does this item come with the brand name markings/logo?

No, all of the items we sell are aftermarket replacement parts. No brand name markings or logos are on any items we sell nor can we get them, so please do not ask us.

Q: If this item does not fit my watch, can it be returned?

Yes, we offer a 30 Day Hassle Free Return policy from the day you receive the item. We issue refunds minus shipping charges.

Q: How quickly do you ship?

Most orders are shipped the next business day if payment is received by 3pm central time, excluding weekends and holidays. Orders processed on Friday are shipped out the next business day, usually Monday.

Q: How do I check what case number and/or serial number I have on my Rolex or Tudor?

Remove the end piece at the 12 o' clock position to locate the case/reference number and at the 6 o' clock position to locate the serial number.

Q: Do you carry any other parts for my watch?

We carry a huge variety of aftermarket replacement parts for many high-end watches, check our online store for a big selection of parts or email us with your request.

Q: Do you ship worldwide?

Yes, we ship all over the world, except for certain countries, due to shipping issues with those countries.

Q: How much is shipping on this item?

Shipping rates can be found under the shipping & payments tab located above.

Q: Where are you located?

All items are shipped from Texas, USA. All orders shipped within Texas will be charged sales tax of 8.25%.

Q: Can you provide me with the tracking number of the package once shipped?

Only domestic orders are shipped with tracking numbers. International orders are sent First Class Mail with no tracking number and can take 5-45 days to receive from date of shipment. Only shipments sent by Express Mail can be tracked for international orders and such mailing option is available during checkout for an additional charge.

Q: I have left you feedback but you have not left me feedback, why?

Our automated service will leave feedback for you within 24 hours after you have left feedback for us.

Q: Can I call you to ask questions about an item?

We only answer questions by email only.

Q: Can I pick up the item locally?

No, we only do mail orders at this time.

Q: What if I have a problem with the item not fitting?

If for any reason you have an issue with the item you purchased, please email us using the online messaging system and allow 24-48 hours for us to resolve the issue for you. Please email us regarding any issue you may have before leaving any feedback. We are here to help and will try to resolve any issue you may have.

Ewatchparts is an independent company and is not affiliated with any watch manufacturer or distributor. All parts sold by us are aftermarket replacement watch parts and custom accessories. All trademarked names, brands, and models, mentioned in our listings and store are used for identification purposes only and are the sole property of their respective trademark owners. Application of aftermarket replacement watch parts and custom accessories will void the manufacturer's original warranty and would preclude factory service.

« Returns | Main »